Return & Refund Policy
Thank you for shopping at Spare Outlet. We want to ensure you receive the exact replacement parts you need for your vehicle. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
- Returns are accepted within 30 days of the delivery date.
- Items returned after 30 days are not eligible for a refund.
2. Return Eligibility & Conditions
To be eligible for a full refund or exchange:
- The product must be unused, uninstalled, and in its original condition.
- The item must be in its original manufacturer packaging with all accessories, hardware, and tags included.
- Parts that show signs of installation, wear, electrical modification, or fluid contamination cannot be returned.
3. Non-Returnable Items
- Clearance or final-sale items.
- Custom-ordered or special-order parts.
- Installed electrical or electronic components.
4. Return Process
- Contact our support team at [email protected] with your order number and the reason for the return.
- Once authorized, ship the product back to the return address provided by our support team.
- Customers are responsible for paying their own shipping costs for returns, unless the item received was damaged, defective, or sent in error by our warehouse.
5. Refunds
- Once your return is received and inspected, we will send you an email notification confirming receipt.
- If approved, your refund will be processed back to your original payment method within 5 to 7 business days.
6. Damaged or Defective Goods
If your package arrives damaged in transit or contains a defective part, please notify us within 48 hours of delivery with photo proof of the item and packaging.
